Canada-Global Rating Scale (C-GRS)

Celebrating 10+ years and growing!

The C-GRS is a quality improvement program is far reaching across Canada with 155+ sites (hospitals and clinics) and 400+ users. 

Enter C-GRS

C-GRS is a web-based self-assessment tool used by endoscopy units to evaluate service quality and identify areas for improvement, with a focus on patient-centered care. Charting results are available for each site's internal review and comparisons.

The C-GRS examines 12 items related to Clinical Quality and the Quality of the Patient Experience as outlined below:

Clinical Quality	Quality of the Patient Experience
Consent process including patient information Safety Comfort Quality of the procedure Appropriateness Communicating results	Equality of access Timeliness Booking and choice Privacy and dignity Aftercare Ability to provide feedback

Each item contains 7–11 Yes/No questions. The responses generate a letter grade per item, with space to document action plans for any “No” answers. A PDF report summarizing all responses and action items is automatically generated for review and planning.

There are typically two cycles in a year, each cycle is $100. The spring cycle is from March 1 – May 31, the Fall cycle is September 1 to November 30.

A certificate sticker is issued for sites that have completed both cycles in the previous year.

Sign Up for C-GRS

Read about the development and implementation of C-GRS.

Policy: C-GRS Data Sharing

C-GRS Webinar Tutorial

If you have any questions, please contact  at the CAG National Office.